Hi there! We are SO grateful for your support. You might have some questions about your order, products in the shop, etc. Check out these frequently asked questions.

Where is Sage and Moonstone Apothecary located? 

Currently, we only operate through our online shop and do not have a physical location. Some products may be found at various metaphysical shops and yoga studios, however, those inventories are not reflected on the website.  

When will my order ship?

Processing times are estimates.
Orders may take 20–30 business days to process before they are shipped. Once shipped, delivery typically takes 5–7 business days.

If your order includes a custom oil, please allow an additional 30 business days for processing. Business days do not include weekends, federal, or observed holidays.

Please remember that spelled items are handmade and spelled to order in small batches by one person. Non-spelled items may ship faster than made-to-order items.

As soon as your order ships, you will receive an email with your tracking number. We are working every day to get orders out as quickly as possible. Thank you so much for your patience and understanding.

How long does shipping take?

Once your order is processed and you receive your tracking information, you can monitor the tracking information from there. Shipping usually takes around 5 - 7 business days.

Do you ship to my country/internationally?

Yes, we ship worldwide! Please note that international shipments may be subject to customs fees, import duties, and taxes once they arrive in your country. These charges are determined by your local customs office and are the responsibility of the recipient. Unfortunately, we do not control or cover these additional costs.

Why is my international package taking so long arrive? Where is my package?

Please understand we are not responsible for lost or delayed packages. Unfortunately once a package is shipped there is not much we can do to track it down since the shipping process is out of our hands once your package leaves our doors. 

The international shipping process can take extra time to make it through customs etc. We recommend reaching out to your local postal service and customs agency. We're sorry for the inconvenience!

Do you accept returns or refunds?

For our online shop, we accept cancellations/refunds within 24 hours of purchase. Due to the nature of our work, we do not accept returns or exchanges. If you have any issues with your order, please contact our team at sageandmoonstoneapothecary@gmail.com within 72 hours of receipt of shipment. Read more about our Return Policy here. 

Can I use X product if I am pregnant/have pets?

If you are unsure about a product’s safety for pregnancy or around pets, please consult with your doctor or veterinarian.

I am allergic to X, Y, Z. Can I still buy an oil?

If you have a known allergy, we strongly recommend requesting a custom-made item. Because our oils are crafted using spellwork, recipes may change from batch to batch based on spiritual or energetic needs. As a result, we cannot confirm or guarantee the absence of specific ingredients in our standard blends.

Additionally, please note that we are not an allergen-free facility. While we do our best to accommodate special requests, we cannot ensure that any product is completely free from allergens or cross-contamination.

Can I order a custom oil?

Yes, of course. Message us on Instagram or send us an email to request a custom oil! Please be sure to let me know your intention that you are requesting.

How do I use the Spelled Ritual Oils?

Oils can be used on your body, in baths, during spell work, on tag locks, dolls, or to dress candles, unless the product specifically says not for skin use. Put some in your bath water or use it for focusing on personal intentions.

Something is missing from my order. Something in my order is broken.

Oh no!! Please contact our team at sageandmoonstoneapothecary@gmail.com. Please include your order number and a photo of your order.

Can I remove an item from my order?

If you want to remove or swap something from your order, we accept cancellation only within 24 hours of purchase. Please send us an email with your order number included at sageandmoonstoneapothecary@gmail.com and we can help you. Learn more in our Return Policy.

My package said it was returned to sender. How can I get the package sent back out?

If a package is sent back to us, we will message you to cover the cost of reshipping the package. Please contact us and purchase the reshipment fee within 72 hours of receiving this message.

We are a small business, and shipping can be expensive. Errors in shipping are out of our hands and we give plenty of opportunities to change the address if it's incorrect. If you decide not to pay for the reshipment or do not respond to our inquiry you will forfeit the order per our Return Policy. You will forfeit the package as returned packages are not an error on our part.